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Bleed is the artwork area that extends beyond the final cut line of your printed piece. Commercial print runs are sliced on heavy industrial guillotine cutters in tall stacks. While aligned with precision lasers, micro-movements of up to 1/16" are normal during cutting.

Extending all background colors and imagery 0.125" (1/8 inch) past the trim edge on all four sides ensures that your graphics trim cleanly right to the edge, preventing thin white unprinted paper edges.

Digital screens generate color using backlit RGB (Red, Green, Blue) light. Commercial printing presses reproduce color by mixing physical ink droplets of CMYK (Cyan, Magenta, Yellow, Black) on paper.

RGB light displays an ultra-wide color spectrum that physical inks cannot physically duplicate (especially neon greens, electric blues, and radioactive orange shades). When an RGB file is sent to the press, it is converted to CMYK, which can cause intense glowing screen colors to print slightly less saturated.

Using only 100% K (0/0/0/100) for large dark backgrounds results in a faded, dark-greyish appearance because the paper stock absorbs the single ink layer.

To produce a deep, velvety, midnight black on large solids, use our recommended Rich Black Formula:

All raster graphics, photographs, and composite artwork must be saved at 300 DPI (Dots Per Inch) at 100% of final print size.

Images copied from the internet are typically 72 DPI to save bandwidth on screens; scaling these up to physical paper stock produces noticeable pixelation, jagged edges, and blurry text.

If a PDF contains live typography that relies on fonts installed only on your local computer, our prepress RIP processor may not recognize the typeface. In that scenario, the system automatically substitutes a default font (such as Courier or Arial), altering your letter spacing, margins, and branding.

Specialty coatings like raised Spot UV gloss or metallic foil stamping require a secondary black-and-white mask file aligned exactly with your CMYK color artwork.

• 100% Solid Black (K:100): Designates areas where the specialty finish will be applied.
• 100% Pure White (K:0): Designates areas with NO finish.
• No Gradients or Shadows: Specialty coatings cannot fade; use crisp solid vector shapes only.

You can track your order status in real time in several ways:

1. Print Shop Account: Log in to My Account to view active order statuses, production checkpoints, and shipping numbers.
2. Automated Email: When your order leaves our production facility, an automated shipping confirmation with your tracking link (FedEx, Purolator, or UPS) is emailed directly to you.
3. Support Ticket Desk: Have your Order #? Submit an inquiry on our Support Desk and our dispatch team will provide a live delivery update.

Standard production times depend on product specifications and finishes:

• Standard Business Cards & Postcards: 2 to 4 business days.
• Specialty Finishes (Spot UV, Foil Stamping, Embossing): 5 to 7 business days.
• Large Format Signs, Vinyl Banners & Trade Show Displays: 2 to 4 business days.
• Folded Brochures & Presentation Folders: 3 to 5 business days.

If your order has not yet been boxed and labeled for courier dispatch, our team can update your destination address.

Please immediately submit an Urgent Support Ticket with your Order # and the new shipping address. Once courier labels are generated or parcels are in carrier possession, rerouting must be handled directly with the carrier.

We pack all commercial shipments in reinforced cartons; however, transit accidents can occur with third-party couriers.

To process an immediate expedited reprint or claim:

1. Take clear photos of the damaged shipping carton, the courier tracking label, and the affected printed items.
2. Open a Support Ticket with priority marked as High, attach your photos, and reference your Order #.
3. Our production manager will review the images within 2–4 business hours and expedite a replacement run.

For custom graphic and web design projects, digital PDF proofs are delivered directly through your Client Design Portal or via email.

You can review full-resolution mockups, markup revisions, and leave bulleted feedback. Standard design contracts include structured revision rounds (typically 2 to 3 iterations) to refine colors, typography, layout, and copy before final sign-off.

Once final design approval is granted and invoice payment is complete, you will receive a comprehensive production package containing:

• Vector Master Files: Scalable vector source files (Adobe Illustrator .AI, .EPS, and .SVG) for infinitely sharp printing at any dimension.
• Print-Ready PDFs: Preflighted PDF/X files with 0.125" bleeds and crop marks ready for press.
• Digital Web Assets: High-resolution transparent PNGs and JPEGs formatted for websites, social media, and email signatures.

Upon receipt of final payment for custom branding or design services, 100% full commercial copyright and ownership is transferred to you, the client. You possess full rights to trademark, reproduce, print, and distribute your designs without royalty obligations.

Yes! We have unified authentication across our web applications. You do not need to create a third separate account for the Support Desk.

Simply visit /support/login.php and sign in with:

• Your Print Shop Account: Registered email address & password.
• Your Design Client Portal Account: Client username or email & password.
• Support Staff: Staff credentials route directly to the administrative dashboard.

Visit our Password Recovery Center. From there you can:

• Reset your Print Shop Password (/printing/forgot-password.php).
• Reset your Design Client Portal Password (/forgot-password.php).
• Recover Support Desk Staff Credentials directly on the page.

Yes! Any customer can open an inquiry at /support/create.php without registering.

Upon submission, our system generates a unique Ticket Reference Code (e.g. VD-2026-XXXXX) and secure access link. You can track progress, reply, or upload attachments at any time via /support/lookup.php using your code and email address.

We accept all major Canadian and international payment methods:

• Credit & Debit Cards: Visa, MasterCard, and American Express processed securely via Stripe.
• Interac e-Transfer: Available for direct invoice settlements sent to accounting@vividgraphicdesign.ca.
• Corporate Net Terms: Available for approved government bodies, school districts, and high-volume corporate accounts upon credit approval.

For online print orders, an itemized tax receipt with our Canadian GST/PST registration number is emailed immediately upon checkout completion. You can also view and print full order summaries at /printing/account.php.

For corporate design clients, invoices and statements are accessible within the Client Design Portal under Billing.

Our web uploader supports files up to 100 MB each. If you are uploading enormous high-resolution files (common for 20-foot banners or multi-panel billboards) that exceed 100 MB:

1. Complete your order online on the Print Shop (or submit a support ticket).
2. Upload your master file to a cloud transfer service such as WeTransfer.com, Google Drive, or Dropbox.
3. Open a Support Ticket or reply to your order email with the sharing link. Our prepress operators will download and inspect your artwork directly.

If a web page, product pricing table, or shopping cart seems stuck or displays outdated content, your browser may be serving cached files. Performing a "Hard Refresh" forces your browser to pull fresh code:

• Windows / PC (Chrome, Edge, Firefox): Press Ctrl + F5 or Ctrl + Shift + R.
• Mac (Safari, Chrome): Press Cmd + Shift + R (or Option + Cmd + E in Safari).
• Mobile Devices: Open browser settings and select "Clear Browsing Data > Cached Images and Files", or open the link in a Private/Incognito tab.

All automated system notifications originate from portal@vividgraphicdesign.ca. If you are not receiving emails:

• Check your Spam, Junk, or Promotions folders and mark Vivid Design as "Not Spam".
• Add portal@vividgraphicdesign.ca and sales@vividgraphicdesign.ca to your email address book or trusted sender whitelist.
• Ensure corporate email filters (such as Microsoft 365 Defender or Barracuda) are not quarantining incoming automated messages.