Privacy Policy
Last updated: August 14, 2026. Learn how we handle, process, and protect your personal information in accordance with GDPR and CCPA.
1. Introduction
Welcome to Vivid Design Ltd. ("we", "us", "our"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy describes how we collect, use, process, and disclose your personal data when you visit our website, utilize our design portal, or interact with our services.
For individuals residing in the European Economic Area (EEA), we process personal data in compliance with the General Data Protection Regulation (GDPR). For residents of California, we process personal data in compliance with the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA).
2. Personal Data We Collect
We may collect and process the following categories of personal information:
A. Information You Provide to Us
- Contact Information: When you email us directly (e.g., via sales@vividgraphicdesign.ca) to request quotes or start a project, we collect your name, email address, company name, phone number, and any project-specific contents you choose to send.
- Portal Credentials: When you access our client dashboard (Client Portal), we process your login ID, username, and password credentials.
- Project Files & Assets: Logos, brand guides, images, copy, and specific files shared to complete your graphic design, printing, or web hosting requests.
B. Information Collected Automatically
- Usage and Device Info: We automatically collect details about your visits to our site, including IP addresses, browser version, operating system, pages viewed, time spent, and referral paths.
- Cookies and Similar Technologies: We use cookies to verify session integrity when logging into the Client Portal, to understand website metrics, and to optimize page performance.
3. How We Use Your Data
We use the collected personal information for the following specific purposes:
- To provide, operate, and maintain our graphic design, printing, and website hosting services.
- To manage your portal access and facilitate client review of project files and digital proofs.
- To process payments and complete custom transactions.
- To respond to your inquiries, send project updates, and deliver quotes.
- To monitor website usage, detect technical glitches, and optimize our site layout.
- To comply with legal obligations and enforce our site policies.
4. Lawful Basis for Processing (GDPR)
If you are located in the EEA or UK, we process your personal data under the following lawful bases:
- Performance of a Contract: Processing is necessary to fulfill our obligations under graphic design, printing, or web development contracts with you.
- Consent: You have given explicit consent for cookies or promotional communications. You may withdraw this consent at any time.
- Legitimate Interests: Processing is required to secure our portal access, analyze overall site traffic, and protect our business operations.
- Legal Obligation: Processing is required to comply with financial, tax, or regulatory laws.
6. Your Rights Under the GDPR
If you are an EEA or UK resident, you possess the following rights regarding your personal information:
- Right to Access: You have the right to request copies of your personal data.
- Right to Rectification: You can request that we correct inaccurate or incomplete info.
- Right to Erasure: Also known as the "Right to be Forgotten", you can request deletion of your personal data under certain conditions.
- Right to Restrict Processing: You can request that we limit how we process your information.
- Right to Data Portability: You can request the transfer of your collected data to another organization or directly to you in a structured format.
- Right to Object: You have the right to object to our processing of your personal data for direct marketing or legitimate interest grounds.
To exercise any of these rights, please contact us at sales@vividgraphicdesign.ca. We respond to all requests within 30 days.
7. Your Rights Under the CCPA/CPRA
If you are a California resident, you have the following rights regarding the personal information we collect:
- Right to Know & Access: You have the right to request what personal information we collect, use, disclose, and sell/share over the past 12 months.
- Right to Delete: You can request the deletion of personal information we have collected from you.
- Right to Correct: You have the right to request the correction of inaccurate personal information.
- Right to Opt-Out of Sale or Sharing: We do not sell your personal data for monetary value. However, we may share network identifiers or browser cookies with analytical/advertising partners which can qualify as "sharing" under CCPA. You can opt-out at any time via our Cookie Settings toggle ("Do Not Sell or Share My Info").
- Right to Non-Discrimination: We will not discriminate against you (e.g. charge higher prices or deny services) for exercising your privacy rights.
To submit a CCPA request, please email us at sales@vividgraphicdesign.ca with the subject line "California Privacy Request".
8. Security and Data Retention
We use reasonable administrative, technical, and physical security measures to safeguard personal data. While we work diligently to secure our Client Portal and databases, no transmission over the internet can be guaranteed 100% secure.
We retain personal information only as long as necessary to complete your design projects, resolve accounting, maintain tax compliance, or as mandated by law.
9. Contact Us
If you have any questions, comments, or complaints regarding this Privacy Policy or our privacy practices, please contact us:
Vivid Design Ltd.
Email: sales@vividgraphicdesign.ca
Website: vividgraphicdesign.ca