Vivid Design Customer Support Desk
How Can We Help You Today?
Dedicated technical and customer support for both our Creative Design Services and our Self-Serve Online Print Shop.
E-Commerce & Print Shop
Printing & Order Support
Have a question about an existing print shop order, production order tracking, file upload/artwork checks, paper stock selections, or shipping updates?
Graphic & Web Creative
Design Services Support
Inquiries regarding website design & development projects, logo/branding concepts, client proof revisions, marketing materials, or client portal billing.
Live Ticket Tracking
Track Existing Ticket
Already opened an inquiry? Enter your Ticket Reference Code and email address to review our replies, upload additional files, or view resolution status.
Quick Answers
Frequently Asked Questions
How do I track my online print order?
You can track your order status in real time by visiting the My Account page on the Print Shop, or by submitting a ticket with your Order # above. Once shipped, automated courier tracking (FedEx / Purolator / UPS) is sent straight to your email.
What artwork file requirements do you recommend for printing?
We recommend print-ready PDF files formatted in CMYK color mode at 300 DPI resolution, with a minimum 0.125" (1/8") bleed on all sides. Keep all essential text and logos at least 0.125" inside the trim line.
How do I request revisions on my graphic design proofs?
You can either submit revision requests directly inside the Client Portal or open a ticket under Graphic & Web Design Support, referencing your project name and attaching marked-up PDFs or screenshots.
What is your typical support response turnaround?
Our Canadian support team responds to urgent inquiries within 1–3 business hours, and standard tickets within 24 business hours (Monday through Friday, 8:30 AM to 5:00 PM PST).